Questions Before
You Get Started.
Clear answers about support, projects, migrations, pricing and what working with THINKERS TEAM looks like.
What IT and digital services do you provide?
We provide IT support, infrastructure, cloud and Microsoft 365, cybersecurity, migrations, software development, automation, AI, business systems, digital marketing, design, photography and video.
Do you work only with small businesses?
Small and growing businesses are a core audience, but the right project can be scoped for larger organizations, teams and cross-functional requirements as well.
Can you act as our outsourced IT department?
Yes. We can provide defined ongoing IT support, co-managed IT or broader technology coordination depending on the environment and agreed scope.
Do you provide remote IT support?
Yes. Many software, account, configuration, cloud and troubleshooting issues can be handled remotely. Physical work can be scoped separately.
Do you provide onsite support?
Onsite work can be discussed where location, availability and the type of work make it appropriate.
Can you support our employees and devices?
Yes. Support can cover users, workstations, software, accounts, onboarding, offboarding and routine technical issues.
Can you manage Microsoft 365?
Yes. We can configure and support Microsoft 365 services including accounts, email, Teams, SharePoint, OneDrive, Intune and identity-related configuration where applicable.
Can you migrate Microsoft 365 or business email?
Yes. We can plan accounts, domains, mailboxes, data, permissions and user setup, then validate the target environment and support the transition.
Do you support Google Workspace?
Yes. Google Workspace environments can be assessed, configured and migrated where the required access and migration path are available.
Can you help with Azure, AWS or other cloud systems?
Yes. Cloud architecture, migration, configuration and support can be scoped according to the platform and project requirements.
Do you provide cybersecurity?
Yes. We provide practical security work such as identity controls, MFA, endpoint configuration, email security, backups, access reviews and security improvement projects. Specialized penetration testing or formal compliance work is scoped separately.
Can you help with backup and disaster recovery?
Yes. We can review backup arrangements, design appropriate recovery processes and help validate whether critical data can actually be restored.
Do you provide 24/7 support?
Extended or around-the-clock support can be agreed as part of an ongoing service arrangement. We do not claim universal 24/7 coverage unless it is included in the applicable service level.
How quickly can you respond?
Response time depends on request type, urgency, availability and the agreed service model. We do not promise a fixed response time without an applicable service agreement.
Can you migrate business data and systems?
Yes. We can scope cloud, email, file, database, workstation, CRM and other business-system migrations with staged testing where appropriate.
Can you move an office?
Yes. Office and network moves can include workstations, connectivity, printers, Wi-Fi, accounts and related infrastructure planning.
Can you automate repetitive processes?
Yes. We map the current workflow, identify repeatable steps and determine whether automation, integration or custom software is the appropriate solution.
Can you build AI assistants or AI agents?
Yes. We can scope practical AI assistants, knowledge tools, chatbots and agent-style workflows around a defined business use case.
Can you build custom software?
Yes. We can build internal tools, web applications, portals, dashboards, CRM/ERP systems, APIs, integrations and other custom business software.
Can you build a CRM or business system?
Yes. We can either integrate existing platforms or scope custom systems when the workflow requires functionality that standard software cannot provide efficiently.
Can you connect our existing software?
Usually, yes. We can work with APIs, connectors, databases and other integration options available from the systems involved.
Can you modernize old software?
Yes. Legacy applications can be assessed, documented, maintained, integrated or progressively replaced depending on technical and business constraints.
Can one project combine IT, software and marketing?
Yes. The company is intentionally structured to coordinate multiple specialist disciplines under one engagement when that combination makes sense.
Do you provide SEO and advertising?
Yes. Digital services can include technical SEO, on-page optimization, Google Ads, Meta Ads, analytics, landing pages and conversion-oriented support.
Do you provide design, photography and video?
Yes. The digital and creative team can provide graphic design, image editing, photography, video editing and business content production.
Can I hire you for one small task?
Yes. One-time support and defined specialist tasks are available alongside larger projects and ongoing partnerships.
Do you offer ongoing monthly support?
Yes. Ongoing IT support, software maintenance, automation, marketing and broader technology arrangements can be scoped monthly.
How does pricing work?
Pricing depends on scope, complexity, risk and service model. We offer one-time work, project teams and ongoing partnerships rather than forcing every service into one hourly rate.
Do you offer a free consultation?
You can describe the requirement before committing to work. We use the information to determine whether there is a suitable next step and scope.
What should I include in a project request?
Include your goal, current systems, team size where relevant, desired timeline, important constraints and any screenshots or examples that help explain the requirement.